Support · Last updated 01.09.2026

Support

Dante’s Alpine Tracker

Get quick answers here. If something breaks: email us. We reply straight and fast.

Email support Open FAQ Billing & refunds

Good support emails include:
Please include: iPhone model, iOS version, app version, short issue description, screenshot if possible.
Shortcut: include it in the first line.

Legal pages are hosted on this domain: Privacy, Terms (EULA) and Imprint.

Contact

Fastest via email. Please include details.

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Email

support@fabele.de
Click to open your mail app. We reply as fast as possible.

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Include details

Please include: iPhone model, iOS version, app version, short issue description, screenshot if possible.

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Order / billing issues

If it’s billing-related, include the Apple receipt screenshot and your region/currency.

Frequently Asked Questions (FAQ)

Short, clear, useful. If your question isn’t here: email us.

I can’t log in — what should I do? ⌄

Check your internet connection first. Restart the app. If you use a password: reset it (if available). If it still fails: email us the exact error and a screenshot, and tell us whether you are on Wi-Fi or cellular.

Why is GPS inaccurate or jumping? ⌄

Usually permissions/signal: set Location to “Always”, enable “Precise Location”, avoid Low Power Mode. In valleys/forests or poor reception GPS can drift. If it’s extreme: send model + iOS version + whether Low Power Mode is on.

Battery drain is high — is that normal? ⌄

With background tracking enabled: yes, it consumes battery. Reduce screen-on time, use auto-lock, disable unnecessary background apps. Make sure no other app is tracking in parallel.

Where do I see my sessions / logbook? ⌄

In the app’s logbook/history area (depends on the current UI version). If entries are missing: make sure the session was properly finished and whether storage/sync is enabled.

How do I cancel my Premium subscription? ⌄

Subscriptions are managed by Apple: iOS → Settings → Apple ID → Subscriptions → Dante’s Alpine Tracker → Cancel.

I want a refund — how does it work? ⌄

Refunds are handled by Apple, not us. Use Apple “Report a Problem” and select the purchase. If you email us what happened, we can help you frame the issue clearly.

What data do you collect? ⌄

Only what’s needed for features (e.g. tracking data when you track). No ad tracking. See the Privacy Policy for details.

Subscriptions, Billing & Refunds (Apple)

Payments are handled by Apple. We do not receive payment details.

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Manage subscriptions

Manage subscriptions in iOS: Settings → Apple ID → Subscriptions. Refunds are handled by Apple (Report a Problem).

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Refunds

Refunds are processed by Apple. If you want, email us what happened and we help you phrase it.

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Auto-renewal

Auto-renew is controlled by Apple. Cancel at least 24h before the period ends to avoid renewal.

Tech & Troubleshooting

The usual suspects: permissions, GPS, power saving, background.

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Location permissions

Set Location to “Always” and enable “Precise Location” for best tracking.

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Low Power Mode

Low Power Mode can reduce background accuracy. Disable it during sessions.

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GPS signal

In valleys/forests GPS can drift. Give the device a minute before starting.

Privacy

No ad tracking. No cross-app tracking. Only what the app needs to function.

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Privacy policy

Open Privacy Policy
Details about what’s processed and why.

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Privacy options

Open Privacy Options
Apple “Data Privacy Options” page.

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No ad tracking

We do not do cross-app advertising tracking. Period.